Business phone systems
Professional call handling, useful call flows and routing that gets customers to the right place.
For a one-person business or a team. Independent AWS communications consultancy
Better conversations.
Right-sized for your business.
Business phone systems, web chat and intelligent customer enquiries. Built around the way you work — whether you're a family business or a growing contact centre.
Your AWS account. Your system. No AWS markup.
A better customer journey✳
C
Customer enquiry“Are you available on Saturday?”
Web chat
RHelpful, instant response✦
“Yes, we're open on Saturday. Would you like to request a callback?”
↗
Enquiry ready to follow upYour team stays in control.
✓Illustration only — not a live AWS conversation.
Built for smaller businesses
Costs explained upfront
No platform lock-in from us
What we can build
Less missed business.
Less unnecessary complexity.
Start with the problem you need to solve. We'll help choose the right technology, rather than sell you a system that's bigger than you need.
Website chat
Let people ask a question or leave an enquiry without waiting on the phone.
Another way for customers to reach you.AI-assisted enquiries
Answer routine questions, help outside opening hours and capture information for a human to follow up.
Useful automation, with sensible limits.Small contact centres
Queues, agent tools, reporting and automation for teams that need more structured customer service.
Designed to grow to around 50 agents.Who it's for
Small isn't a
limitation.
Good customer communications shouldn't require a big IT department or a big monthly commitment.
Find your starting point01–05
The family-run business
You're out serving customers, not sitting by a desk. Let the system answer common questions and capture enquiries while you're busy.
06–15
The busy local team
Direct enquiries to the right people and give customers a better way to reach you — without adding more admin.
16–50
The growing service operation
Add proper queues, agent tools, visibility and automation as you need them, not before.
See how it could work
Try a customer conversation.
Pick a business and explore a sample customer journey. This interactive example is scripted — it doesn't contact a real business or use AI yet.
In the live version, this can be powered by Amazon Connect and AWS AI services in your own account, with human handover and sensible safeguards.
Start in the right place
What would help your business most?
Choose two things and we'll suggest a sensible starting point. No prices pulled out of thin air — just a practical first conversation.
A sensible first step
A simpler way to work
Your system.
Your AWS account.
RightSize Comms is an independent consultancy and build service, not a telecoms reseller. You pay AWS directly; our fees are for design, implementation and any support you choose.
01 / Listen
We understand your business
What do customers need, what happens today, and what would genuinely make life easier?
02 / Build
We design and implement
A right-sized AWS solution, built in your account with the agreed features and controls.
03 / Hand over
You stay in control
Clear documentation, visibility of AWS charges, and optional ongoing help — without a forced service contract.
✳
No AWS markup. AWS service charges depend on usage and configuration. We agree consultancy and build fees separately and explain ongoing costs before deployment.
Independent. Experienced. Local.
Technical expertise.
Plain-English advice.
RightSize Comms is a small, independent consultancy led by an AWS specialist with hands-on contact centre architecture and delivery experience.
Based around the New Forest, the aim is to make practical communication technology accessible to smaller organisations — with the same care given to a two-person team as to a larger service operation.
No unnecessary complexity. No platform resale. Just the right solution for the job.
Let's make it simpler
Good customer service shouldn't be complicated.
Whether you need basic call handling or a more capable contact centre, the first step is understanding how your business works.
Pre-launch preview
Interested in the approach?
Contact details and genuine AWS-powered demos will be added before the public launch.
Explore your starting point